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Terms
Shipping and Ordering Instructions
When ordering from Not So Shabby Pets we assure you that your transaction will be secure. All customer transactions are secured by SSL encryption.
If you are not comfortable making a payment with a credit card online, you may also order your products, select check or money order as your payment option and send us your check or money order to:
Not So Shabby Pets
12400 Ventura Blvd. #352
Studio City, CA. 91604
Shipping Information
All items with delivery addresses within the 48 Continental United States are shipped via FedEx Ground. Some exceptions apply due to oversized package size and/or weight. Orders being sent to Hawaii, Alaska or Internationally will have higher shipping charges. To receive a quote on shipping prior to placing your order, please e-mail us at: Info@notsoshabbypets.com. Your purchase will be fully insured when shipped. FedEx Ground Delivery will usually take aprox. 5 business days to arrive. Any "in stock" items that we have will be shipped within 3 business days of receipt of payment, unless otherwise stated. If an item is not "in stock", then it is considered "custom made to order". Any "custom made to order" item will take aprox. 2-3 weeks to ship out (not including transit time) unless otherwise stated.
We will allow local pickups, please contact prior to ordering to make arrangements.
Return Policy
Your satisfaction is our number one priority and we are certain that you will love your products as much as we do. All of our products are handcrafted, and due to the painting and finishing of our products, slight variations may be possible. Each item is considered "One of a Kind", and no two are exactly alike.
We would like for you to be completely satisfied with your purchase, therefor we ask that if you have any questions or concerns to please call or e-mail us before making your purchase. All sales are final, with the exception of defective items (not to mistaken for items damaged during delivery). We stand behind all of our products! If you receive an item that is defective, you MUST contact us with the specific issue within 24 Hours of receipt so we may exchange the item for its exact replacement. No Exceptions!
Items damaged by your pet are non-returnable and will be considered a complete loss. We do not repair or replace items damaged by your pet.
Items being returned must be in their original packaging and carton. We ask that you insure it for full value and retain your postal receipts. If you have any questions, please e-mail us. Shipping Charges are NOT refundable.
Returns/Exchanges Process
1) Please e-mail Not So Shabby Pets at orders@notsoshabbypets.com to request a return authorization.
2) If the return is authorized, you will be given an authorization number. Please write it on your package and on the copy of the purchase receipt being sent. Please indicate whether or not you would like a store credit or if you would like to exchange it for another item. We will charge you an additional shipping fee to send your exchanged product to you.
3) Please use a shipping method that issues a tracking number for the package (DHL, UPS, FedEx, USPS with Delivery Confirmation). Return freight will not be reimbursed.
4)Please ship your package to the following address:
Not So Shabby Pets
Attn: Returns Department
12400 Ventura Blvd. #352
Studio City, CA. 91604
Damaged Shipment
Items damaged in transit must be reported with 24 hours of receipt. Your assistance will be required during the claim process. FedEx will arrange to pick up and inspect the merchandise and packaging at your location. Please keep all of the packaging material exactly as you received it.
Copyright and Trademark Information
All Content on this site is copyrighted by Not So Shabby Pets as a collective work under U.S. copyright laws. Jewel Pet Bed (name, product design and description) is a registered trademark of Not So Shabby Pets.
You acknowledge that Not So Shabby Pets (Notsoshabbypets.com) contains information, data, photographs, typefaces, graphics, copy and other material (collectively "Content") that are protected by copyrights and trademarks and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from or in any way exploit any of the Content, in whole or in part. This includes product name, design and descriptive content.
By purchasing from our website you are agreeing to our terms and conditions.
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